The variable type of plant materials we ship makes standardization of shipping charges very difficult. We apologize when in some cases we can’t tell you exactly what your shipping charges will be until we actually pack the plants. We have been shipping plants successfully for more than 40 years and every year we find there are changes in which method works best for transportation. We always try to send the plants by the least expensive, yet best way we can. You can be assured we work hard to get the plants to you by the best method for you and the plants. Fed Ex Ground service shipments are transported by truck and will take approximately one working day for each Fed Ex shipping zone you are from Eugene, Oregon. For example the eastern US is in the 8th zone, therefore it will take approximately 6 to 8 working days to be delivered to your door. Plants are packaged accordingly to arrive in good condition. We also can ship the plants by next day air, two day air, or 3 day express air.

FED EX EXPRESS, AIR FREIGHT & OTHER AIR CARRIERS: Sometimes it is necessary to arrange other methods of transportation with orders that contain large size plants which Fed Ex Ground will not handle. We have special contract terms with numerous carriers making their rates very attractive. Which carrier is best depends on the size of the order and where it is being shipped.

SHIPPING CONTAINERS: Unlike many nurseries we do not use specific sized boxes, which gives us the flexibility to ship any number of any size plants in our custom designed boxes. We generally do not ship the plants in pots, but wrap the roots in protective material, bracing them so they are not damaged.

SHIPPING SEASON: Due to our mild climate and shipping methods, we can ship year round according to your preference. Supplies are generally sufficient to fill orders, however, crop failures do occur and sometimes due to magazine articles or other publicity we can't foresee, the demand for a plant will far exceed supply. Please remember with plants we can’t just run back to the factory and manufacture more, and it may take 2 to 5 years before we can grow plants to a suitable size for supplying to your garden.

PAYMENT: Full remittance must be submitted with order. We accept money orders, checks and most major credit cards. If you elect to pay with credit card, your order will be charged to your credit card at the time of shipment. Sorry, No C.O.D. shipments. Any customer whose check is returned to us for insufficient funds will be charged a $20.00 fee to cover bank handling charges. Gift Certificates are not refundable for cash.

SHIPPING DATE: Unless you give us a specific date to ship your order, we will ship at the appropriate planting time.

PROBLEMS & COMPLAINTS: Although we try not to make errors, they occasionally do occur. We must be notified within 5 days of all problems, shortages, etc. of receipt of order. We select and ship only quality stock true to name. We pack them carefully to ensure they arrive in good growing condition. If you are not pleased with your purchase please call our Customer Service representatives who will be happy to help you. Your order is important to us and we want you, our customer to be completely satisfied. our job is to help you enjoy your plant growing experience. Please remember plants do not always look their best on arrival and they may need time freshen up after their trip. They also may be dormant or going dormant for the season. With certain plants this may even be true in the spring or summer.

Please remember that we are dealing with live things that occasionally fail despite our best efforts. Our guarantee applies only to those plants that have failed due to a problem related to stress in shipping or the quality of the plant. We do not replace plants that have failed due to conditions beyond our control, such as possible neglect, extreme cold or heat or lack of experience on the part of the planter. Our liability under this guarantee is limited to the purchase price of the plant. We will replace the item one time only or if unable to replace the plant we will issue a credit memo good for the purchase amount of the failed item. Plants become your property upon delivery to the transportation company. We cannot be responsible for loss, damage or delay in transit. However, you must notify us immediately upon receiving damaged plants. We ask that you keep the crate and plants and notify your transportation company representative as to the nature of the damage. Losses in transit are covered by the transportation company and in the unlikely event there is a problem, we will work with you to be sure all claims are paid and that there is no loss to you.

RETURN, REFUND POLICY: we do not accept returns without a specific return number (SRN) which must be obtained before the return is sent. All returns must be sent prepaid by the customer. Refund or credit is at the discretion of Greer Gardens.

DELIVERY: order processing time varies with work load and time of the year. At slower times, your order may be shipped immediately. At peak periods, from the day we receive the order until it ships out can be much longer. our orders are filled in the order they are received. Making a change to an existing order will move that order back to the end of the list. In most cases any changes will be treated as a new and separate order.

IT IS NOT OUR POLICY TO SUBSTITUTE varieties unless instructed to do so by our customers. We will however, substitute sizes of the same variety. Please include a list of substitutes whenever possible.

In preparation of this catalog, we make every effort to ensure that prices are accurate, but mistakes do occur. When placing your order, we will notify you of any changes in the price of an item that you are ordering, if we have the information at the time of your order. Any significant differences in pricing will be verified with you prior to any shipment.